Customer terms of service
Updated 31 May 2025
Summary of these Terms
Along with the Terms on this page, two other documents form part of our contract with you:
- Our How we Work page helps you use our Platform and understand our reviews, rankings, recommendations, how we make money, and more.
- Our Content Standards and Guidelines help us keep everything on our Platform relevant to and appropriate for our global audience without limiting freedom of expression. They tell you how we manage content and online safety and take action against anything inappropriate.
By agreeing to our Terms, you agree to everything in all three documents. If you don’t accept any of these Terms, please do not use our Platform.
All this information is important because it (along with your booking confirmation email and any pre-contractual information provided before you book) sets out the legal terms on which Service Providers offer their Travel Experiences through our Platform.
If something goes wrong with your Travel Experience, Section A16 of these Terms explains what you can do about it. This includes making a complaint to us, going to court, and (in some cases) using an online dispute resolution service.
If you want to appeal to a moderation decision or report any content on our Platform, our Content Standards and Guidelines explain how to do so and how we manage these requests.
This summary isn’t part of our Terms or a legal document. It’s just a simple explanation of our Terms. We encourage you to read each document in full. Some of the words in this summary have specific meanings, so please refer to the ‘restila.com dictionary’ at the end of these Terms.